Admittedly: Telephone announcements and waiting loops are not exactly number one on the favorites list.
Even quite the opposite!
With telephone announcements and waiting loops, callers usually associate costs, time-consuming waiting time, bad background music, poorly understandable and unprofessional voices and, in the most negative case, poor service – if the line is not cut shortly before the destination.
How can you get outsiders to listen attentively and with interest to your telephone greeting?
Are they heard!
What you need to pay attention to:
VOICE & MUSIC
Does a famous pop star roar right out as soon as your customers have typed in the last digit of your phone number? Could be a deterrent. Even a screeching and unpleasant voice does not pick up the caller.
Find the balance and ask yourself the following questions:
What fits my image, my product, my service and my company?
Are we loud or quiet, flashy or calm, colorful or plain, and what do we want to convey?
The combination of voice and background music is the basis of your telephone greeting.
Therefore, place a lot of value on a professional speaker and appealing music that does not resemble the music from the waiting room.
INDIVIDUAL & CREATIVE
0815? No! Anyone can do that! Jump out of the line and stand out in your frame! Shrill if your product requires it. Quiet if this reflects your company, product or service – because you can also quietly step out of line.
APPRECIATE & APPRECIATE
Pick up your customers and potential new customers from the very first word and remain contact person number 1. Not losing the listeners is not easy, but if you take the aspects listed here into account you will be a good deal ahead of your “competitor telephone announcements”.
The first word, the first sentence must captivate your callers.
TARGETING
What do you want to say and what is the fastest way to get there?
Assume that your callers don’t have time and want to resolve their issue as soon as possible.
What is the fastest way to get your phone message to its destination?
TARGET
Create your advantage and your added value from the weakness of the numerous existing telephone announcements and waiting loops and convince with a professional, outstanding, creative and entertaining telephone announcement!
We will be happy to support you!
